Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. Absolutely disgusting company, terrible customer service and awful quality flowers. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. So they sat there for some time before I could get them into water. Such a good price.Won't order from anywhere else! As I'm in the US and the recipient is in Scotland, I used to worry that floral deliveries made via the internet would not be what I expected nor delivered on time. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. Delivery as describedMy mom loved them Thank you. She lives in UK, so i found a uk based online flower delivery service. Consumers satisfied with Serenata most frequently mention next day, excellent service and good value. Do you agree with SerenataFlowers.com’s 4-star rating? Would definitely recommend. July 14, 2015 by Ali 230 Comments. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. Easy to use website with lots to choose from, reasonable price, fantastic communications, speedy delivery and beautiful flowers both times! They arrived on day of her birthday. An awful experience. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! The white Christmas flowers that I ordered for myself were poor. All rights reserved. I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. What beautiful Flower’s On this Site.My Favourite are Nana’s Garden,which really do remind me of being a Little Girl,and everytime we visited Nan and Granddad they always had such a florilific garden,the smells were amazing,I try to recreate that memory now that I am a Nanny,and my little grandkids always want to ask questions and … Delighted with the letter box, flowers were exactly as ordered, in fact better. Lovely flowers - mostly fresh. Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. Do not place an order with this florist it was £50 down the drain. Do you agree with SerenataFlowers.com’s 4-star rating? Best for: Value. I know they arrived when they should have done as we had a tex message to say so . Beautiful. Paid £39.99. Delighted with Serenata Flowers I have used this service several times and the recipients have always received the flowers on the day I requested and were delighted with them. The flowers were beautiful and fresh, and delivered to my wife on our anniversary, as I was away on business trip. She told me her bouquet was fresh. Excellent service, easy to order. Well what can I say, a large box of Belgian chocolate from Serenata Flowers, was delivered just the other day and we were short of someone to try them out so I was volunteered, (there’s no justice) so I undertook the … Best wishes, from everyone at SerenataFlowers.com. I guess cakes is not their speciality. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. Excellent service, easy to order. Online the flowers looked beautiful, however upon delivery they were dead and the bouquet was half the size of the one advertised (false advertising if you ask me). The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. It’s the nicest feeling. - Online Shopping Directory - Shoppers Top. An awful experience. serenata flowers, review and giveaway, florist online. Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. I would not have paid anything for this selection. You cannot ring and all you get is automated messages. Serenata ranks 1st among Flower … My friend said the flower were beautiful. Was not expecting that! Serenata Flowers Review and Giveaway. Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. I love them. Having heard and read some bad reviews about the poor flowers delivered, I was certainly dubious about ordered. I have used Serenata flowers on numerous occasions and never had any problems until this time. Delivery as describedMy mom loved them Thank you. Please have your order ID and the recipient’s address ready when you contact us. “Avoid Serenata flowers ” Written on: 11/09/2020 by Ruby328 (1 review written) ***Take my advice and go somewhere else*** Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. All white, mostly buds and now a week later in full bloom ! What services or products do Serenata Flowers offer? My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. Do you agree with SerenataFlowers.com’s 4-star rating? DO NOT USE!!! You can find contact details for Serenata Flowers above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … It’s lovely to answer a knock on the door and to be presented with flowers. Miscellaneous K-LEE GOODALL 0. At Serenata Flowers, an established British online florist, we are helping you turn everyday moments into memorable floral occasions full of joy and cheer thanks to fresh flowers. I have been lucky enough to have received Serenata flowers twice this year and on both occasions I was delighted - the flowers were high quality and lasted very well. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. Paid £39.99. As it happened they were to be part of a birthday present. Absolutely terrible and embarrassing. Sent to my friend for her 80th birthday. © 2021 Trustpilot A/S. Let’s talk flowers. Very well packed. All white, mostly buds and now a week later in full bloom ! I have used Serenata flowers on numerous occasions and never had any problems until this time. Such a good price.Won't order from anywhere else! I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. My friend was delighted with her bouquet. Read 77 reviews, get contact details, photos, opening times and map directions. Excellent ! I decided to send my friend flowers for her 30th Birthday. Check out what 156,120 people have written so far, and share your own experience. I contacted Serenta flowers for a replacement with no joy. Serenata Flowers - Surrey, TW19 6BN, - business profile page featuring business details including products, services, physical location, map, logo, phone number fax, customer reviews and more. 2nd time purchasing flowers, this time for my mum in lockdown. Whether they’ve been sent as a thank-you, to celebrate a birthday or anniversary or just because, flowers always make me happy. Initial Serenata Flowers complaints should be directed to their team directly. The flowers were to be delivered on a Saturday, she lives above a pub. Great all round thanks. My friend loves her flowers. I've ordered flowers with Serenata many times now over the years, and they consistently send lovely flowers which arrive on time, and which last well. First time I have ever seen the delivery arrive ! The oasis that they were packed in was bone dry. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. ' Excellent customer service and gorgeous flowers, very happy customer ' Excellent customer service, loved the emails confirming orders and telling us the flowers had been delivered. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. You cannot ring and all you get is automated messages. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. She was very pleased with them. | Read 61-80 Reviews out of 156,120 Thank you so much for your kind words, we appreciate you taking your time to leave this review. Search for Florists near you on Yell. I wanted to send a friend some flowers recently and didn't hesitate to use Serenata Flowers based on my own experience as a recipient. She was very pleased with them. It is though good to hear the flowers were very nice, leading to the 4 star review. As it happened they were to be part of a birthday present. I love fresh flowers and always have them dotted in vases around the house. I definitely do not recommend these flowers. I have told all of my friends not to use Serenata. Serenata Flowers Review and Giveaway. I contacted Serenta flowers for a replacement with no joy. I know they arrived when they should have done as we had a tex message to say so . 1st time I use them and I will definitely use them again. Last week my cut flowers looked a little more luxurious than usual as I was treated to a special bunch of peonies from Serenata Flowers. Check out what 170,655 people have written so far, and share your own experience. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. I have sent three flowers deliveries thru serenata in the past 6 months and have been told by each recipient that they were lovely. The chrysanthemums had broken heads and the Gerber's head bent over. I have also recently received a bouquet of assorted coloured roses recently and it was beautiful arrangement. Very professional and reliable of course. Nothing like the bouquet advertised. Myself and a few friends ordered some flowers for one of our close friends after a rough time. Both my mother in … Serenade serenata. There are 3335 customers that Serenata Flowers, rating them as good. Check out what 171,089 people have written so far, and share your own experience. Find Serenata Flowers Ltd in Bristol, BS1. Don’t you think one should know the about Serenata flowers? Kind Regards On average, they received a star-grading of 4/10, with 21% of the reviewers indicating that they would buy from the brand again. by ringing interphone. DO NOT USE!!! Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. Excellent ! Lovely flowers - mostly fresh. Serenata Flowers Review. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. So they sat there for some time before I could get them into water. Nothing like the bouquet advertised. She told me her bouquet was fresh. Was not expecting that! Would definitely recommend. Overview Serenata has a consumer rating of 3.86 stars from 2,460 reviews indicating that most customers are generally satisfied with their purchases. They arrived fresh, well packaged and in beautiful condition. The high street retailer offers a pretty straightforward floral delivery … Very professional and reliable of course. Sent to my friend for her 80th birthday. Living away from close family, it's such a helpful thing to have a flower delivery service I know is really high quality, yet cheaper than the biggest brand. Belgian Chocolate Review from Serenata Flowers. Beautiful. Should you wish to discuss this further, our caring team are very much here for you. My friend loves her flowers. I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. Friend adored her flowers — they were as described as in picture”. © 2021 Trustpilot, Inc. All rights reserved. by ringing interphone. ORDER FLOWERS ONLINE IN UK. Dreadful customer service. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. Read All Serenata Flowers Reviews Cathy Angell I have used Serenta twice now. My friend was delighted with her bouquet. I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. A few miserable flowers with lots of foliage passed its best. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. I definitely do not recommend these flowers. Serenata Flowers has collected 5506 reviews with an average score of 3.54. They arrived on day of her birthday. Delighted with the letter box, flowers were exactly as ordered, in fact better. We are delighted to hear that you were happy with the service and the flowers received from Serenata Flowers. Next Flowers. I never worry with Serenata as the flowers are always lovely and delivered exactly as expected. I know covid and festivities may have impacted this time but it would have been nice to know.. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. Do not place an order with this florist it was £50 down the drain. Colours and condition of flowers were very good. I am always pleased with the flowers I order through Serenata Flowers. Excellent service and very easy to order. This was not up to the standard I expect from Seranata.Very poor value for money. A few miserable flowers with lots of foliage passed its best. I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. First time I have ever seen the delivery arrive ! Spring is in the air and with Mother’s Day fast approaching it’s perfect timing for today’s Serenata Flowers review … | Read 67,001-67,020 Reviews out of 171,089 Serenata are my favourite site for purchasing flowers for my sisters or my friend. Blooms, baskets, arrangements and gorgeous bouquets – we have been sending flowers in UK online since 2003. There are currently 47 customer review posted about Serenata Flowers. The chrysanthemums had broken heads and the Gerber's head bent over. Colours and condition of flowers were very good. I ordered a cake also, but it was below average. I would not have paid anything for this selection. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. I have told all of my friends not to use Serenata. Serenata Flowers Rubbish flower delivery site. 2nd time purchasing flowers, this time for my mum in lockdown. Very well packed. My friend said the flower were beautiful. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. Mostly greenery, the flowers were sparse and didn't last very long, The other two bouquets I sent as Christmas presents were well received but I hope they last longer than mine! Absolutely terrible and embarrassing. I know covid and festivities may have impacted this time but it would have been nice to know.. | Read 61-80 Reviews out of 170,655 Great all round thanks. Dreadful customer service. This was not up to the standard I expect from Seranata.Very poor value for money. Posted on March 12, 2014 by Abi. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. 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