The Limerick man died on August 2, 2015 after sustaining fatal head injuries in the flat... Write CSS OR LESS and hit save. 23 Mar 2020 by Mark Caswell Aer Lingus is boosting the value of its refund vouchers, for customers who are due to fly before May 31. ... UK Covid … He said thousands of people who had paid for flights to the US could not travel because of restrictions. Covid-19 Information Please check the relevant country information and local government websites for the latest information before you fly as travel requirements and restrictions are … I waited until they actually cancelled the flights and then filled out their refund request form but I followed up by phone. Survivors of COVID-19 are around 20% more likely to suffer from subsequent mental disorders than people suffering from other illnesses, a new study has revealed. Guests from USA: Coverage Alert - 2019 Novel Coronavirus / COVID-19. The refunds being offered to customers have come in the form of vouchers and cash refunds, it said in a statement. 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The regulations — whether in the United States, United Kingdom, European Union — state clearly that you’re owed your money back if the airline cancels your flight. The company said that it was introducing new processes which it hopes will help to speed up its ability to issue refunds. Many readers have contacted this newspaper to express concern about Aer Lingus’s policy on refunds. The revelation from the airlines comes after Ryanair revealed to Extra.ie that it handed out over €500 million in refunds after processing just 40% of its requests so far. The owner of the Tour America travel agency Mary McKenna said Aer Lingus was one of a number of airlines not following EU regulations and refusing to give passengers refunds. “A voucher instead of a refund is not acceptable and it is not going to be much use to someone who has lost their job.”. Aer Lingus denied it was denying people refunds and said when flights were cancelled it “provides guests with information in relation to their rights under EU Regulation 261 including, the right to a refund”. The Aer Lingus concession applies to those who have flights booked between now and May 31st and is in response to the coronavirus outbreak. Sep 16, 2020, 2:01 PM. AER LINGUS AND RYANAIR have gotten rid of flight change fees for a period due to Covid-19. Commenting on The Irish Times has changed. Please enter your email address so we can send you a link to reset your password. ‘Flight cancellations are still occurring and we continue to receive an unprecedented number of requests for vouchers and refunds, however, we expect that the additional resources, processes and technology that we have deployed will have a positive effect in improving our processing times. The airline are continuing to operate a full schedule to … To comment you must now be an Irish Times subscriber. Save. Your screen name should follow the standards set out in our. “The US authorities won’t let non-Americans in but Aer Lingus is still flying into the country. “I was supposed to travel to New York in April,” said Derek O’Sullivan. In email correspondence about cancelled flights, Aer Lingus offers passengers alternate bookings and vouchers. Aer Lingus has denied it is breaking the law by not offering full refunds to passengers who have had flights cancelled due to the coronavirus crisis. If you have booked via Aer Lingus you can: ... COVID 19. Details of passenger rights to refunds are only available by following a link to a complex page of terms and conditions. “They have thrown the travel agents and tour operators under the bus,” she said. You'll also need to check the box to let us know you're happy to accept a voucher in lieu of a refund. The Books Quiz: Maria Edgeworth’s Castle Rackrent is set in which county? I can’t go but Aer Lingus won’t refund me. Photograph: Cyril Byrne. The same restrictions apply with Aer Lingus, with none of it customers able to fly out of Ireland for non-essential purposes until the ban is lifted by the Government. “My flight is cancelled and Aer Lingus have offered me two options – to rebook or a voucher,” said John McDonald. A further eight people diagnosed with COVID-19 have died in the Republic of Ireland, the Department of Health announced on Sunday. The airline, part of International Airlines Group with Aer Lingus, said it would grant ticket holders a voucher or let them switch to a later date but only refund fares if it cancels a flight. The airline did not say how much money it has handed back to customers through the refunds. For a better experience use Google Chrome, Firefox or Microsoft Edge. It said it was operating a reduced schedule to the US “to facilitate repatriation across Europe and North America” and passengers due to travel up to May 31st could change bookings or apply for travel vouchers. You can visit Aer Lingus’ dedicated coronavirus page here. See here for more information. A Refund Administration fee may apply. The National Transport Authorities have issued a fresh plea asking people going for COVID-19 tests not to get on public transport. This name will appear beside any comments you post. Cancellation and Refund Policy of Aer Lingus: As stated in the policy, for those who have booked Aer Lingus Reservations online are required to cancel their bookings by filling up a refund request form. The carrier said on Monday that it is grounding its fleet of more than 300 aircraft due to the coronavirus. “All I want is the money back on to my credit card, but that option is not included in the correspondence.”. Aer Lingus said it was processing an “unprecedented level of refund and voucher applications together with rebooking requests”. Aer Lingus planning to commence transatlantic flights from UK, Nearly €19,000 in speeding fines handed out in just 5 hours on Slow Down Day, Former Taoisigh among public sector workers to have pension boosts, * Sign up to the Extra.ie survey panel to trial free products and win prizes for your opinions! AER Lingus have waived their change fees on flights booked for March, April and May amid the Covid-19 outbreak. Passengers who purchased a ticket on or before 3 April for travel between 23 February and 31 May, can request by 31 May a change of date by 31 December, or a refund with a voucher for the same amount, valid for one year. Saver, Smart and Plus fares are non-refundable. An additional 6,888 new cases of COVID-19 have also been confirmed. Bookings made with Aer Lingus If you booked on aerlingus.com and need to cancel a booking please fill out our Refund Request Form. We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. We reserve the right to remove any content at any time from this Community, including without limitation if it violates the, For the best site experience please enable JavaScript in your browser settings, Consumers not obliged to accept vouchers for cancelled flights, Credit notes to customers who have to cancel their holidays will be Government backed, Holidays, flights, vouchers and refunds: Your questions answered, Asian chicken broth: An intense and incredibly tasty soup, Vanessa Kirby: ‘I wanted to feel like I’d lost a limb, like someone was missing’. ‘We apologise to customers but thank them for their continued patience as we work to process these requests in an expedited manner.’. Concerned Aer Lingus customers have one less worry today after the airline confirmed it would allow people to change their flights without paying fees amid the Coronavirus pandemic. ‘We have expanded our teams along with introducing new processes and technology in an effort to speed up the processing time. In these difficult times, a refund of €1,700 would be gratefully received.”, The new tourism campaign lets you soak up some art, visit museums and explore everything Germany has to offer, via live streams and videos. As of 3pm today, the airline will not … As of now, neither Ryanair or Aer Lingus have cancelled flights as a result of the coronavirus outbreaks. Aer Lingus has also been accused of side-stepping refund claims from US-bound passengers by flying virtually empty planes across the Atlantic despite the fact that Irish passengers with bookings cannot travel as a result of restrictions imposed by the Trump administration. The airline told Extra.ie that it is dealing with an ‘unprecedented level’ of claims in relation to flights cancelled over COVID-19 restrictions. Aer Lingus AerClub has given a status extension of 12 months to those with membership anniversary dates between July 2, 2020 and July 31, 2021 Air Canada Aeroplan Altitude status will be extended through December 31, 2021 ; if you achieve Altitude status this year you will be able to gift that status to a friend or loved one as well ... Refunds/Credit from Aer Lingus due to Covid-19 . A spokesperson for Aer Lingus told Extra.ie: ‘Aer Lingus is currently processing an unprecedented level of requests for vouchers and refunds. When you have reset your password, you can, Please choose a screen name. Customers will be expected to pay any fare difference that there may be at the time of rebooking. British Airways and Aer Lingus update customers after US travel ban. Exceptions include fully refundable fare types like Flex / Advantage / Business Flex, and … If said if flights were “proceeding as planned and there is a government-issued travel restriction or travel warning, guests should contact their travel insurer to seek a refund”. The airline told Extra.ie that it is dealing with an ‘unprecedented level’ of claims in relation to flights cancelled over COVID-19 restrictions. Many have been travelling up to the uplands for exercise or to enjoy the snowy conditions. Aer Lingus process 250,000 COVID-19 flight refunds as cancellations ongoing Aer Lingus has so far processed over 250,000 flight refunds, but flight cancellations are ongoing. EasyJet, British Airways and Aer Lingus all say they are happy to process refunds for canceled flights. Menu. Once this form has been submitted your flight booking will be cancelled and the refund processed. Aer Lingus. Further, the calculated amount of refund will be provided to the passenger in the original form of payment within 7 days of cancellation. The European Consumer Centre which polices consumer rights across the EU, stressed that irrespective of what passengers had been told, airlines are “obliged to respect passenger rights which remain unchanged even under such extraordinary circumstances as the Covid-19 restrictions”. If you are using Internet Explorer 9, 10 or 11 our Audio player will not work properly. November 15 2020 02:30 AM Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from cancelled flights during the pandemic. Liam Walsh contacted us to tell us about a refund issue he has been having with Aer Lingus.It sounds wearying. Chairman of the Irish Travel Agents’ Association Pat Dawson said it was “a black-and-white issue” and Aer Lingus was in breach of regulations by refusing to process refunds. Ryanair and Aer Lingus are reacting to Covid-19. CTRL + SPACE for auto-complete. With more and more cases of the novel coronavirus Covid-19 being diagnosed, it is difficult to keep track of what has become a rapidly changing situation. On hold today with Aer Lingus again for hours as they told us yesterday to call them back today. Please subscribe to sign in to comment. Aer Lingus has denied it is breaking the law by not offering full refunds to passengers who have had flights cancelled due to the coronavirus crisis. The account details entered are not currently associated with an Irish Times subscription. You should receive instructions for resetting your password. “But Aer Lingus won’t give refunds and are flying ghost planes across the Atlantic that are almost empty. Aer Lingus confirmed today it would extend their flexible change policy to existing bookings. You can use this form to request a refund if we have cancelled your flight due to a disruption. US-bound passengers have struggled more because flights are not being cancelled. Aer Lingus offers passengers alternate bookings and vouchers. News ... READ MORE: Coronavirus: Italy reports 21,000 cases as Covid-19 infection rises by 20% in one day . 1. See all options for your booking here. Apparently our round trip ticket (3/14-3/18) is being considered one trip to avoid refunding us for our return flight (3/18) and two trips to avoid refunding us for our arrival flight (3/14-3/15). The sister of murder victim Jason Corbett has shared a disgusting message from an online troll on social media. Aer Lingus confirmed that any customers who booked flights before March 6 and planned to travel in March, April or May will now be able to move their flights without incurring any fees. Details of passenger rights to refunds are only available by following a link to a complex page of terms and conditions. “I booked return flights to Lisbon for my family, for June 2016, on October 29th. She said it was attempting to push people into accepting vouchers or alternate bookings instead of giving them money back. Aer Lingus Coronavirus Cancellation Policy Icelandair Coronavirus Update Bookings made for travel up to and including Sept. 30, 2020, are eligible for a voucher worth the cost of their flight. 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It said “refund requests are being actioned via our website, through our social channels and through our call centre”. Meanwhile, Aer Lingus has issued around 250,000 vouchers to passengers whose flights could not operate due to the Covid-19 virus, according to its Chief Commercial Officer Dave Shepherd. By Will Goodbody. Business Editor. Passengers told POLITICO that Ryanair … Your Web Browser may be out of date. She also said it was withholding money paid out by travel agents on behalf of clients. Aer Lingus has so far processed over 250,000 flight refunds, but flight cancellations are ongoing. AER Lingus are refusing to refund Irish passengers affected by Donald Trump’s travel ban. On hold today with Aer Lingus again for hours as they told us yesterday to call them back today. Would extend their flexible change policy to existing bookings O ’ Sullivan flight change fees on flights booked now! 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