Weaknesses found while conducting a customer SWOT analysis example might include poor staff training, inadequate delivery mechanisms or unreliable technology. Weaknesses in customer service can leave a customer with a lasting negative impression, which can prove extremely detrimental to any company. Give an example of how you have used this weakness to grow professionally. Of course, don’t highlight an academic weakness that is directly relevant to the job. The weaknesses of a company are a key to identify gaps in a company and achieve the objectives defined within a project factor. Weaknesses in some areas of customer service may cancel out strengths in others which is why the delivery chain should be analyzed as a whole. For example, if you're applying for a job in customer service, you do not want to mention that you "don't have great people skills." Some examples of weaknesses related to academics include: Furthermore, you should not select a random weakness, e.g., "I'm a perfectionist," which could come off as too scripted. An overview of SWOT weaknesses with examples. "Bad with math" is the wrong weakness … Personality While shyness may not be something an individual can control, a career in customer service may not be a good choice for those who aren’t comfortable interacting with others. Technology The systems and applications you use and their impact on things such as productivity, efficiency, customer satisfaction, cost and the turnaround time of processes. “Dealing with difficult people” is not a good answer for a customer service or team-oriented position. What are the weaknesses of a company 3. Customer service, call center, and sales: good interpersonal skills, communication skills, patience. You might also discover that you’re not completely aware of the exact issues that can arise in customer service in the first place. As customer service manager at my last job, I was able to turn around a negative working environment and develop a very supportive team. What Is a Weakness in Customer Service? As far as weaknesses, I feel that my management skills could be stronger, and I am constantly working to improve them." RD & Programmer: A team player who shares knowledge and ideas with colleagues, A quick learner to learn new skills. Answer (1 of 1): If you are asked to identify your strengths and weaknesses for a job application to become a customer service officer, you need to make sure you stick to the point and describe the traits you have that are relevant to the job. Throughout the SWOT analysis, the weaknesses and strengths of a company study what tasks can be an impediment to daily work and what are the possible ways to solve it from its potential points. 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